PProduction support is one of the key concepts in IT industry. Deploying a software package on production environment is not enough as users still need continuous technical support to derive maximum value from the software. Additionally there are usually need for hot fixes and ad-hoc amendments to add features that were not conceived during the initial release of the software.
Lack of standby technical support team or even poorly managed or untimely delivered support could wreak havoc on a business' income. It could also lead to poor customer relationship. Therefore the need for a well planned and executed production support cannot be overemphasized.